A fast Friday reminder that we have now to concentrate on what’s essential, regardless of all of the every day complexities and challenges of know-how!…
All too typically I see initiatives failing not as a result of the applied sciences aren’t working, however as a result of not sufficient consideration has been paid to the folks being displaced.
For instance, a number of years in the past an govt dashboard undertaking was very almost derailed by one of many govt assistants. The dashboard was designed to switch and automate many hours of handbook work that the assistant had been finishing up for years.
The IT crew naively ignored the implications for the assistant herself. She wasn’t thanked for all of the exhausting work that she had been doing, that was important for the working of the corporate. Regardless of her deep experience in what knowledge was required, what issues there have been with the information sources, and so on., she wasn’t included within the undertaking. No one made any plans for a way she might use her experience elsewhere to assist the corporate.
Confronted with what amounted to an enormous demotion, she resisted the undertaking. Given her experience, she was capable of level out the ways in which the undertaking would offer much less invaluable info than her highly-customized handbook course of, and had the help of the executives who already had what they wished.
Ultimately anyone got here to their senses, helped her transition to a task extra tailored to her knowledge expertise, and made positive that the IT crew labored intently along with her to ship an excellent higher outcome for the executives.
Such “tradition blindness” is usually on the coronary heart of failed know-how initiatives. To barely misquote Upton Sinclair: “It’s troublesome to get anyone to grasp one thing, when their wage is dependent upon them not understanding it.” On this case, it applies to the assistant, but additionally to the IT workers that, maybe unconsciously, underinvested in all that “human stuff” — equivalent to reaching out to the folks doing it as we speak — as a result of it might “get in the best way” of delivering the undertaking…