Tuesday, November 29, 2022
HomeLife InsuranceShoppers are assured of their life insurance coverage examination expertise

Shoppers are assured of their life insurance coverage examination expertise

With regards to the necessary step of defending family members with life insurance coverage, shoppers don’t need to stall or abandon the method as a result of an unsatisfactory expertise. To make sure that our workers and processes are performing to the best customary, we repeatedly monitor life insurance coverage candidates’ satisfaction survey outcomes and shopper suggestions.

Candidates desire a handy, protected, and optimistic expertise

The pandemic has introduced the long run safety and well-being of households to the forefront of shoppers’ minds. Now greater than ever, it’s necessary that insurers and shoppers are assured that the life insurance coverage examination is a handy, protected, and optimistic expertise. With greater than 25,000 responses to our shopper satisfaction survey final 12 months, ExamOne carefully watches the state of affairs to make sure the standard of the examination expertise had not been impacted by exterior elements. Thankfully, through the disaster, our examination and phlebotomy workers maintained their optimistic attitudes. Accordingly, our survey discovered that 98% of respondents reported that “the examiner was courteous {and professional}.”

“The method was environment friendly and thorough. I sincerely recognize the friendliness of the workers at Quest Diagnostics Affected person Service Middle. It was an fulfilling expertise all through. Thanks!” – Life insurance coverage applicant

Nearly all of respondents are glad with their ExamOne expertise. ExamOne’s Buyer Satisfaction (CSAT) rating in 2020 was 93% (on a scale of 100). Whereas CSAT scores fluctuate by business, an excellent rating will sometimes fall between 75% and 85%. Based on the American Buyer Satisfaction Index, a company that benchmarks buyer expertise throughout industries, the life insurance coverage business common CSAT is 78%.

“I’m actually happy. First, I particularly like how the lab outcomes are displayed. It is straightforward to know. Additionally, it exhibits the situation/standing of physique programs and provides clues to what may be out of steadiness. I can’t consider something to enhance.” – Life insurance coverage applicant

Participating with candidates helps completion charges and relationships

One of many extra no-cost advantages for all times insurance coverage candidates is getting a duplicate of their laboratory outcomes. The safe, complete, and easy-to-understand Inside Look® report from ExamOne helps candidates keep engaged and extra more likely to full the method. For instance, this extra touchpoint helps insurers strengthen relations with shoppers. 

Shoppers suggestions on the net laboratory outcomes

  • 92% mentioned entry to their on-line private laboratory outcomes triggered them to view their insurance coverage provider extra favorably
  • 96% mentioned the best way on-line laboratory outcomes are displayed permits them to simply perceive the data
  • 93% mentioned the directions for accessing on-line laboratory outcomes have been clear and simple to know

“Kudos to the medical workers throughout my examination. They did an amazing job. It was among the best blood attracts I’ve ever had in my 60 years.” – Life insurance coverage applicant

The monetary safety and safety for households that life insurance coverage offers is a crucial purpose that ExamOne actively helps. We offer shoppers with a nice, handy, and value-added expertise. Our duty is to carry out to the best requirements, and we see that dedication mirrored in our survey scores and applicant suggestions.

To search out out extra about how we assist guarantee a optimistic life insurance coverage applicant expertise with schooling and assets, go to MyExamOne.com.



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